F&Q

Self-Pick Up is an option available in our authorized dispatch center. It will be available in your shopping cart when selecting your mode of shipment.

Yes, please leave us a note on your shopping cart with the name of the person you are authorizing or contact us here via email or phone about your intention.

During regular operating hours it may take up to 1-2 hours, and during afterhours the pickup can be done as soon as our operations begin the next morning or Monday at 8:00am.

People have up to one week to pickup an order made before it is considered neglected. If an order is not made within 2-3 days we will attempt every other day to contact you to confirm intent to pick up. On the contrary, the order will be canceled with a refund, minus a handling fee.

We cannot process Resale Tax Certificates in our online platform.

Yes, they have a limited warranty of 2-5 years. You can register your product for warranty here. If you would like to learn more about the terms of warranty, check out their website at www.daizuki.com.

Yes, they have a limited warranty of 2-5 years. You can register your product for warranty here. If you would like to learn more about the terms of warranty, check out their website at www.everwell-ac.com.

We will never ship an indoor unit without its matching evaporator unit; however, as these two items come in separate boxes it happens that the freight company may handle one box faster than the other. Please follow up with your master tracking number or call FedEx +1(800)463-3339 for support.

In case your mini split was the odd one, you can make a claim with customer service within 30 days of purchase [add hyperlink to email us]. If you cannot prove your purchase within the timeline or accidentally discarded your control remote, you can purchase an original part or a universal control for mini splits.

In case your mini split was the odd one, you can make a claim with customer service within 30 days of purchase [add hyperlink to email us]. If you cannot prove your purchase within the timeline, you can purchase these parts in our website.

First, contact your trusted HVAC technician to diagnose the unit. Once a diagnosis is made, and your technician needs further support troubleshooting your unit, call our line for technical support at +1(800)226-9550 during operating hours or send us an email, and we will support you further. If you registered your product for warranty, please have your registration number at hand.

First, contact your trusted HVAC technician to diagnose the unit. Once a diagnosis is made, and your technician needs further support troubleshooting your unit, call our line for technical support at +1(800)226-9550 during operating hours or send us an email, and we will support you further. If you registered your product for warranty, please have your registration number at hand.